Acceptable Proof of Identity (POI) Documents for Identity Verification

Modified on: 29th November 2023

We can accept one of the following;

  • Passport
  • Drivers License
  • Residence Documentation
  • National Identity Card


Temporary residence permits or other forms of similar IDs are not acceptable. 


The document:

  • Needs to be a government-issued document.
  • Needs to show all four corners and not cropped.
  • Needs to show that you are 18 or over.
  • Needs to be valid/in-date.
  • We do not accept screenshots from a desktop/mobile device
  • The document must state your Date of Birth.
  • Please ensure the document is not password protected.


*Clients aged under 18 years old will have their accounts disabled instantly.

You will find some examples below:



  • The document is clear and readable.
  • All four corners of the document are visible. 
  • Nothing is edited.

Not Acceptable:



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