Terms and Conditions

John Nash

This Customer Agreement (“Agreement”) is entered into by and between Nash Markets LLC (“Nash Markets”), a corporation with company number 223 LLC 2019, organized, under the laws of St Vincent and the Grenadines, and registered at Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, St Vincent and the Grenadines, and the undersigned individual or individuals (as applicable, “Customer”) that wants to open a Customer Account (“Account”) with Nash Markets.

In consideration of Nash Markets’s agreement to carry one or more Accounts of Customer and provide services to Customer in connection with the purchase and sale of over-the-counter margin based trading contracts, Customer agrees as follows:

  1. Subject to the terms and conditions of this Agreement and acceptance of Customer’s application to open an Account with Nash Markets, Customer hereby authorizes Nash Markets to maintain one or more Accounts in Customer’s name and engage in transactions for Customer’s Account in accordance with oral, written or electronic instructions by Customer and its officers, partners, principals, employees or other agents (“Representatives”).
  2. Customer will bear the risk of all unauthorized instructions by its Representatives and will indemnify and hold Nash Markets harmless from all claims, liabilities, losses, damages, fees, costs and expenses relating to or arising from Nash Markets’s reliance on such instructions, including any improper, unauthorized or fraudulent instructions by the Representatives, except in cases of gross negligence or willful misconduct by Nash Markets.
  3. Unless expressly stated otherwise in writing, all transactions entered into between Nash Markets and Customer shall be governed by the terms of this Agreement, as amended from time to time (including, without limitation, Nash Markets’s Risk Disclosures and Trading Policies and Procedures).
  1. Nash Markets may reject Customer’s application or close Customer’s Account for any reason, at Nash Markets’s sole and absolute discretion. Nash Markets may require Customer to provide Nash Markets with additional information or documentation in order for Nash Markets to continue carrying Customer’s Account.
  2. Customer acknowledges that Nash Markets may, at any time in its sole and absolute discretion, restrict trading, disbursements or transfers. Nash Markets may amend, change, revise, add or modify the Agreement at any time. The most current Agreement will be posted to Nash Markets’s Web site https://nashmarkets.com. Customer understands that this Agreement cannot be modified by any verbal statements or written amendments that Customer seeks to make to the Agreement without written acceptance from the General Counsel of Nash Markets.
  3. Restricted Territory: We restrict and reserve the right to restrict future access to all or some parts of the Website and/or Services in respect of certain jurisdictions. You fully understand and agree that we are not liable if the country of your location or residence becomes restricted or blocked. Restricted Territories include, but are not limited to, individuals residing in:
    Afghanistan, Botswana, Burma(Myanmar), Democratic Republic of Congo (DPRK), Crimea, Cuba, Ethiopia, Iran, Iraq, Japan, Libya, North Korea, Pakistan,Republic of the Congo Russian Federation, Somalia, Spain, Sudan, Syria, Trinidad and Tobago, Tunisia, Yemen, Zimbabwe.
  4. Customer acknowledges and agrees that Accounts are segregated in the Nash Markets’ books and records only, and Customer’s funds are not FDIC-insured and are deposited with a liquidity provider selected by Nash Markets in its sole discretion.
  1. If this Account is held by more than one (1) person, all of the joint holders agree to be jointly and severally liable for the obligations assumed in this Agreement.
  2. If this Account is held in trust, joint ownership, or partnership, the undersigned hereby agrees to indemnify, defend and hold harmless Nash Markets for any losses resulting from a breach of any fiduciary duty of the undersigned to the other holders and beneficiaries of this Account.
  3. Further, any one or more of the joint owners shall have full authority for the Account and risk of the Account owners, to buy, sell, and trade in transactions of off-exchange products, to deposit with and withdraw from Nash Markets, currencies, securities, negotiable instruments, and other property, including withdrawals to or for the individual use or Account of the party directing the sale or of any other party, to receive and acquiesce in the correctness of notices, confirmations, requests, demands and all other forms of communications, and to settle, compromise, adjust, and give releases with respect to any and all claims, demands, disputes, and controversies.
  4. Upon death or legal incapacity of any of the undersigned, Nash Markets is authorized to take such action in regard to the Account, as Nash Markets may deem advisable to protect itself against any liability, penalty or loss.
  5. Customer agrees to notify Nash Markets immediately upon the death or legal incapacity of any joint owner. Nash Markets may terminate this Agreement by written notice to any one of the joint owners.
  1. Customer shall provide and maintain margin in such amounts and in such forms as Nash Markets, in its sole discretion, may require.
  2. Customer agrees to deposit by immediate wire transfer such additional margin when and as required by Nash Markets, and will immediately meet all Margin Calls in such mode of transmission as Nash Markets shall, in its sole discretion, designate.
  3. Nash Markets may change margin requirements at any time without prior notice. Nash Markets retains the right to limit the amount and/or the total number of open positions that Customer may acquire or maintain at Nash Markets. Nash Markets reserves the right to close any Customer positions at any time that it deems necessary. Nash Markets shall not be responsible for any loss or damage caused, directly or indirectly, by any events, actions or omissions including but not limited to loss or damage resulting, directly or indirectly, from any delays or inaccuracies in the transmission of orders and/or information due to a breakdown in or failure of any transmission or communication facilities.
  4. For example, in volatile market conditions, a margin call may be delayed resulting in the possibility of a negative usable margin; a margin call may occur even if positions are hedged, in the jurisdictions where hedging is permitted by law, due to rate volatility or daily interest charges or credits.
  1. Nash Markets may, in its sole discretion and without notice to Customer, offset Customer’s open positions, roll over Customer’s open positions into the next settlement time period, or make or receive delivery on behalf of Customer upon any terms and by any methods deemed reasonable by Nash Markets, in its sole discretion.
  2. Terms and/or methods for delivering, offsetting, or rolling over Customer’s open positions may differ on a customer-by-customer basis, at Nash Markets’s sole discretion.
  3. Any positions held in Customer’s Account at 5 PM EST may be rolled over to the next settlement date and the Account may be debited or credited for the interest differential for the rollover period.
  1. Offset instructions on positions open prior to settlement arriving at settlement date must be given to Nash Markets at least one to three business days prior to the settlement or value day. Alternatively, sufficient funds to take delivery or the necessary delivery documents must be in the possession of Nash Markets within the same period described above.
  2. If neither instructions, funds nor documents are received, Nash Markets may without notice, either offset Customer’s position or roll Customer’s positions into the next settlement time period or make or receive delivery on behalf of Customer upon such terms and by such methods deemed reasonable by Nash Markets in its sole discretion.

In the event of:

  1. death or judicial declaration of incompetence of Customer or, in the case of a legal entity, its dissolution or liquidation;
  2. filing of a petition in bankruptcy, or a petition for the appointment of a receiver, or the institution of any insolvency or similar proceeding by or against Customer;
  3. filing of an attachment against any of Customer’s Accounts carried by Nash Markets;
  4. insufficient margin, or Nash Markets’s determination that any collateral deposited to protect one or more Accounts of Customer is inadequate, regardless of current market quotations, to secure the Account;
  5. Customer’s failure to provide Nash Markets any information requested pursuant to this Agreement; or
  6. any other circumstances or developments that Nash Markets deems appropriate for its protection, and in Nash Markets’s sole discretion, it may take one or more, or any portion of, the following actions:
  7. sell any or purchase any or all contracts, securities or other property held or carried for Customer; and
  8. cancel any or all outstanding orders or contracts, or any other commitments made with Customer. Any of the above actions may be taken without demand for margin or additional margin, without prior notice of sale or purchase or other notice to Customer, Customer’s personal or appointed representatives, heirs, executors, administrators, trustees, legatees or assigns and regardless of whether the ownership interest shall be solely Customer’s or held jointly with others.
  1. With regard to managed Accounts, a money manager (“Money Manager”) is a person or entity authorized to make decisions with respect to an Account on behalf of the Account’s beneficial owners, including a trustee, custodian, conservator, guardian, executor, administrator, attorney in fact, or investment advisor or other person to whom Customer has granted trading authority over an Account.
  2. Customer understands and agrees that Nash Markets may, but is not required to, review any action or inaction by a Money Manager with respect to an Account and is not responsible for determining whether a Money Manager’s action or inaction satisfies the standard of care applicable to such Money Manager’s handling of the Account.
  3. Customer further understands and agrees that Nash Markets is not responsible for determining the validity of a person’s or entity’s status or capacity to serve as a Money Manager.
  4. Customer agrees to hold Nash Markets and its officers, directors, employees, agents and affiliates harmless from any liability, claim, or expense, including attorneys’ fees and disbursements, as incurred, for the actions or non-actions of Customer’s Money Manager.

Nash Markets uses a closed-loop policy meaning that when Customer deposits monies/ funds via one method, Customer will then need to withdraw the monies/ funds via the same method. Once the amount of monies/ funds deposited equals the amount of monies/ funds withdrawn, the profit remaining can be withdrawn using any payment method Customer so wishes.

For example, if Customer deposits $50 via ‘VLoad’, Customer will need to withdraw $50 via the same method, i.e. ‘VLoad’. This applies to all payment methods.


Customer represents and warrants that:

  1. Customer is of sound mind, legal age and legal competence;
  2. Customer (if not a natural person) is duly organized and validly existing under the applicable laws of the jurisdiction of its organization;
  3. Execution and delivery of this Agreement and all transactions contemplated hereunder have been duly authorized by Customer and will not violate any statute, rule, regulation, ordinance, charter, by-law or policy applicable to Customer;
  4. Each person executing and delivering this Agreement has been duly authorized by Customer to do so;
  5. No person other than the Customer has or will have an interest in Customer’s Account;
  6. Regardless of any subsequent determination to the contrary, Customer is suitable to trade over-the-counter products;
  7. Customer is not now an employee of any exchange, any corporation in which any exchange owns a majority of the capital stock, any member of any exchange and/or firm registered on any exchange, or any bank, trust, or insurance company that trades the same instruments as those offered by Nash Markets, and in the event that Customer becomes so employed, Customer will promptly notify Nash Markets via email of such employment;
  8. A customer has read and understands the Risk Disclosure Statement, Arbitration Agreement and Trading Policies contained in this Agreement;
  9. The customer has conducted simulated trading using the demo trading platform for a period that has allowed the Customer to develop a full understanding of the trading platform;
  10. All information provided by Customer to Nash Markets, including information regarding Customer’s trading experience and investment sophistication, is true, correct and complete, and Customer will notify Nash Markets promptly of any changes in such information.
  11. Customer cannot engage in transactions for purposes of arbitrage or exploitation of temporary inaccuracies or technical discrepancies.
  1. Customer represents and warrants that the financial information disclosed to Nash Markets in the Application is an accurate representation of the Customer’s current financial condition.
  2. Customer represents and warrants that in determining Customer’s Net Worth, Gross Income, Total Assets and Liabilities were carefully calculated.
  3. Customer represents and warrants that in determining the value of Total Assets, the Customer included cash and/or cash equivalents, U.S. Government and Marketable securities, real estate owned (excluding primary residence), the cash value of life insurance and other valuable Assets.
  4. Customer represents and warrants that in determining the value of Liabilities, Customer included notes payable to banks (secured and unsecured), notes payable to relatives, real estate mortgages payable (excluding primary residence) and other debts.
  5. Customer represents and warrants that Customer has very carefully considered the portion of Customer’s Total Assets which Customer considers to be Risk Capital. Customer recognizes that Risk Capital is the amount of money Customer is willing to put at risk and if lost would not, in any way, change Customer’s lifestyle.
  6. Customer agrees to immediately inform Nash Markets if the Customer’s financial condition changes in such a way as to reduce Customer’s Net Worth and/or Risk Capital.
  1. Customer authorizes Nash Markets or agents acting on behalf of Nash Markets to investigate Customer’s credit standing and in connection therewith to contact such banks, financial institutions and credit agencies as Nash Markets shall deem appropriate to verify information regarding Customer.
  2. Customer further authorizes Nash Markets to investigate Customer’s current and past investment activity, and in connection therewith, to contact such futures commission merchants, exchanges, broker/dealers, banks, compliance data centres, and any other financial and investment institution as Nash Markets shall deem appropriate.
  3. Upon reasonable request made in writing by Customer to Nash Markets, Customer shall be allowed to review any records maintained by Nash Markets relating to Customer’s credit standing.
  4. Customer shall also be allowed, at the Customer’s sole cost and expense, to copy such records. Customer acknowledges that Customer’s credit score may be impacted when Nash Markets accesses Customer’s credit file.
  5. Customer also acknowledges that Nash Markets may provide information (e.g. negative Account information of unsecured debts) regarding Customer’s performance under this Agreement to these agencies.
  1. Customer acknowledges that it may not be possible to cancel or modify an order.
  2. Customer understands and agrees that, if an order cannot be cancelled or modified, Customer is bound by any execution of the original order.
  3. Nash Markets is not liable to Customer if Nash Markets is unable to cancel or modify an order.
  4. Customer further acknowledges that attempts to modify or cancel and replace an order can result in an over the execution of the order or the execution of duplicate orders, that Nash Markets’s systems do not prevent over the execution on duplicate orders from occurring, and that Customer shall be responsible for all such executions.
  5. Customer agrees not to assume that any order has been executed or cancelled until Customer has received confirmation from Nash Markets with regard to order execution.
  6. Customer is responsible for knowing the status of Customer‘s pending orders before entering additional orders.
  7. Customer agrees to contact Nash Markets in the event Customer is unclear on the status of an order.
  8. Customer agrees to regularly review Customer’s online Account Statement to confirm the status of Customer’s orders.
  1. Reports of the confirmation of orders and statements of Accounts for Customer shall be deemed correct and shall be conclusive and binding upon Customer if not objected to immediately upon receipt and confirmed in writing within one (1) business day after the execution of the Customer’s order.
  2. Nash Markets will provide Customer access to view Customer’s Account at any time with an online login via the Internet. Nash Markets will not provide trade confirmation via postal mail.
  3. Written objections on the Customer’s part shall be directed to Nash Markets at its registered address located at Suite 305, Griffith Corporate Centre, Beachmont, Kingstown, PO Box 1510, St Vincent and the Grenadines or at the address of their main place of business located in 22A-1 Financial Park Costa del Este, Panama City, Panama.
  4. Failure to object shall be deemed ratification of all actions taken by Nash Markets or its agents prior to Customer’s receipt of said reports.
  5. Customer’s failure to receive a trade confirmation shall not relieve Customer of the obligation to object as set out herein.
  1. Customer shall pay such charges (including, without limitation, mark-ups and markdowns, statement charges, idle Account charges, order cancellation charges, Account transfer charges, introducing broker and Money Manager fees, or other charges) arising out of Nash Markets providing services hereunder. Nash Markets may change its charges without notice.
  2. All such charges shall be paid by Customer as they are incurred, or as Nash Markets in its sole and absolute discretion may determine, and Customer hereby authorizes Nash Markets to withdraw the amount of any such charges from Customer’s Account(s).
  1. Nash Markets shall neither receive nor disburse Customer’s funds in cash currency or cash equivalents.
  2. All transactions between Customer and Nash Markets shall be performed by wire, Automatic Clearing House (“ACH”), or other methods in which the identities of both the sending and receiving parties can be verified by Nash Markets and which Nash Markets, in its sole discretion, shall deem appropriate.
  3. Nash Markets shall perform deposit/withdrawal transactions only between Customer’s Nash Markets Account and another Account which is held in Customer’s name or of which Customer clearly demonstrates ownership to Nash Markets.
  4. In order to prevent money laundering, fraud, and other unauthorized activity, Nash Markets may limit Customer’s withdrawal options.
  5. Nash Markets LLC. customers can withdraw their funds and benefits whenever they need to. To request a partial or complete withdrawal of funds from your account, click on “Withdraw” in your Nash Markets Portal.
  6. Please consider that we aim to process withdrawals within 7 (seven) days of the request, though it may take longer for security purposes.
  7. Feel free to contact one of our Customer support specialists if you have any questions. According to generally acceptable AML rules and regulations, withdrawals must be performed only through the same bank account or credit/debit card that you used to deposit the funds.
  8. Furthermore, when it comes to withdrawals, Client may be required to present additional information and documents.
  1. Nash Markets will not be responsible for delays in the transmission of orders due to a breakdown or failure of transmission or communication facilities, electrical power outage or for any other cause beyond Nash Markets’s control or anticipation.
  2. Nash Markets shall not be liable for losses arising from the default of any agent or any other party used by Nash Markets under this agreement.

If Customer directs Nash Markets to enter into any transaction:

  1. any profit or loss arising as a result of a fluctuation in the rates affecting such a transaction will be entirely for Customer’s Account and risk;
  2. all initial and subsequent deposits for margin purposes shall be made in USD, or another currency which Nash Markets may choose to accept, in such amounts as Nash Markets may in its sole discretion require, with subsequent deposits being in the same currency as the initial deposit; and

Nash Markets is authorized to convert funds in Customer’s Account for margin into and from such foreign currency at a rate of exchange determined by Nash Markets in its sole discretion on the basis of then prevailing money market rates.

  1. Customer hereby acknowledges and agrees that Nash Markets may act as the counterparty to Customer for any trade entered for the undersigned’s Account.
  2. The undersigned hereby consents to any such transaction, subject to the limitations and conditions, if any, contained in the Rules or Regulations of any bank, institution, exchange or board of trade upon which such buy or sell orders are executed, and subject to the limitations and conditions, if any, contained in any applicable regulations of any globally recognized regulatory agency.

Reports, statements, notices and any other communications shall be transmitted to Customer electronically by posting to Customer’s online Account or via email to the email address on Customer’s application, or to such other email address as Customer may from time to time designate to Nash Markets.

  1. All emails sent to and from Nash Markets are subject to monitoring, review or disclosure to someone other than Customer or Customer’s intended recipient. Customer acknowledges that there may be delays in email being received by Customer’s intended recipient.
  2. Customer agrees to hold Nash Markets harmless for any delay in email delivery regardless of whether the delay was caused by Nash Markets or a third party. Email sent to and from a Nash Markets address may be retained by Nash Markets’s corporate email system.
  3. Customer agrees not to use email to transmit orders to purchase or sell over-the-counter products and further agrees that Nash Markets is not liable for any actions taken or any omissions to act as a result of any email message Customer sends to Nash Markets.
  4. Electronic communications with Nash Markets via our Web site, wireless device or touchtone service are also subject to monitoring, review by or disclosure to someone other than the recipient and such communications may be retained by Nash Markets.
  1. Customer acknowledges that Customer has no separate agreement with Customer’s broker or any Nash Markets employee or agent regarding the trading in Customer’s Account, including any agreement to guarantee profits or limit losses in Customer’s Account.
  2. Customer understands that Customer is under an obligation to notify Nash Markets Compliance Department immediately in writing as to any agreement of this type.
  3. Further, Customer understands that any representations made by anyone concerning Customer’s Account that differ from any statements Customer receives from Nash Markets must be brought to the attention of Nash Markets’s Compliance Department immediately in writing.
  4. Customer understands that Customer must authorize every transaction prior to its execution unless Customer has delegated discretion to another party by signing Nash Markets’s limited power of attorney (“LPOA”).
  5. Any disputed transactions must be brought to the attention of Nash Markets’s Compliance Department pursuant to the notice requirements of this Agreement.
  6. Customer agrees to indemnify and hold Nash Markets harmless from all damages or liability resulting from Customer’s failure to notify Nash Markets’s Compliance Department within one (1) business day of any of the occurrences referred to herein. All notices required under this section shall be sent to Nash Markets at its address.
  1. Customer acknowledges that Nash Markets may enter into revenue sharing arrangements with or retain the services any other third party vendors in connection with technology support, back office and operational support functions relating to Customer’s Accounts.
  2. Nash Markets reserves the right to enter into such compensation or revenue sharing arrangements any other third party vendors based on volume traded, bid/offer pricing or other outside commission or revenue sharing models.

Customer agrees to and acknowledges that Nash Markets may conduct the following procedures at the time of the opening and throughout the existence of the Account:

  1. In accordance with anti-money laundering and combating the funding of terrorism standards, Nash Markets may require to identify and verify the person who signs up. When a customer opens an account, Nash Markets is required to collect information such as – but not limited to – name and surname, date of birth and residential address. The customer agrees that Nash Markets reserves the right to close the account at its sole discretion if we come across any problem with the verification checks.
  2. E-mail verification: After the person completed the sign-up form will be asked to verify his/her email address via an activation link. If this step is not completed, the access to the account will be denied.
  3. 2-factor authentication: After the customer completed the sign up form in order to access to the account he needs to enable Two-factor authentication (2FA) on his account. It is an extra layer on your Nash Markets account to protect your account and data from unauthorized access attempts.
  4. Identity verification checks: In order to complete the identity verification, Nash Markets may make use of third party providers to confirm any information that the person registers.Nash Markets may verify the customer’s information by requiring Customer to provide official identification documents and a proof of address or additional documents which you will be advised of at the time. Corporate clients will be required to submit additional documentation such as (not limited to) certificates of incorporation and articles of association.
    At any given time, whilst the customer has an account open with us we may decide to carry out further verification checks (which may include requests for additional documents or information) to satisfy routine security checks.

If we are not able to verify the person’s registered details, if the customer is not able to or deny to provide the requested document/s and/or information, Nash Markets has the right to suspend the account, return any remaining balance up to the amount of the original deposits.


Nash Markets may monitor the trading activity in Accounts to investigate or identify potential money laundering.

  1. Customer agrees and acknowledges that Customer is the exclusive owner and solely responsible, jointly and severally if applicable, for the confidentiality and protection of Customer’s Account number(s) and password(s) that allow Customer to place online orders and access Nash Markets’s electronic trading systems.
  2. Customer further agrees that Customer will be fully responsible for all activities including brokerage transactions that arise from the use of Customer’s Account number(s) and password(s).
  3. Customer agrees to indemnify and hold Nash Markets harmless from: if any other person utilizing Customer’s confidential information provides instructions to Nash Markets that may be contrary to Customer’s instructions.
  4. Customer accepts that Customer is solely responsible, jointly and severally if applicable, for all live trades on the trader account/s if the accounts have been reported as lost or stolen or being used by an unauthorized person.
  5. Customer will immediately notify Nash Markets in writing or by email of any loss, theft or unauthorized use of Customer’s Account number and/or passwords.
  6. Nash Markets will suspend the Customer’s account on positive identification of the Customer. Live trades cannot be closed by Nash Markets and Nash Markets will ensure that the Customer has access to his account/s without any unnecessary delay. The Customer is requested to use the chat facility in order to expedite this identification process, and ensures that a copy of the identification document or passport is on hand in order to positively identify Customer as the account holder.
  1. All copyright, trademark, trade secret and other intellectual property rights in the Nash Markets Trading Platform (“Trading Platform”) shall remain at all times the sole and exclusive property of Nash Markets and/or its 3rd party service providers and Customers shall have no right or interest in the Trading Platform except for the right to access and use the Trading Platform as specified herein.
  2. Customer acknowledges that the Trading Platform is confidential and has been developed through the expenditure of substantial skill, time, effort and money.
  3. Customer will protect the confidentiality of Nash Markets and/or its 3rd party service providers by allowing access to the Trading Platform only by its employees and agents on a need to access basis.
  4. Customer will not publish, distribute, or otherwise make information available to third parties any information derived from or relating to the Trading Platform.
  5. Customer will not copy, modify, decompile, reverse engineer, and make derivative works of the Trading Platform or in the manner in which it operates.
  1. Customer acknowledges that Nash Markets does not and will not give investment, legal or tax advice or make trading recommendations. Customer acknowledges that Nash Markets makes no representations concerning the tax implications or treatment of contracts.
  2. Customer agrees that Customer is a self-directed investor and all orders entered are unsolicited and based on Customer’s own investment decision or the investment decision of Customer’s duly authorized representative.
  3. Customer agrees that neither Nash Markets nor any of its employees may be Customer’s duly authorized representative and that Customer will neither solicit nor rely upon Nash Markets or any of its employees for any such advice.
  4. Customer understands that Customer is solely responsible for all orders entered, including but not limited to trade qualifiers, the number of trades entered, the suitability of any trade(s), investment strategies and risks associated with each trade, and will not hold Nash Markets or any of its employees liable for those investment decisions.
  5. Customer further understands that Nash Markets does not and will not review the appropriateness or suitability of any transactions implemented or investment strategies employed in Customer’s Account.
  6. Customer hereby agrees to hold Nash Markets and its officers, directors, employees, agents and affiliates harmless from any liability, financial or otherwise, or expense (including attorneys’ fees and disbursements), as incurred, as a result of any losses or damages Customer may suffer with respect to any such decisions, instructions, transactions or strategies employed in Customer’s Account by Customer or Customer’s duly authorized representative, or as a result of any breach by Customer of any of the covenants, representations, acknowledgments or warranties herein.

Customer acknowledges that:

  1. Any market recommendations and information communicated to Customer by Nash Markets or by any person within the company, does not constitute an offer to sell or the solicitation of an offer to buy any contract Such recommendation and information, although based upon information obtained from sources believed by Nash Markets to be reliable, may be based solely on a broker’s opinion and that such information may be incomplete and may be unverified; and Nash Markets makes no representations, warranties or guarantees as to, and shall not be responsible for, the accuracy or completeness of any such information or trading recommendation furnished to Customer.
  2. Customer acknowledges that Nash Markets and/or its officers, directors, affiliates, associates, stockholders or representatives may have a position in or may intend to buy or sell, which are the subject of market recommendations furnished to Customer, and that the market position of Nash Markets or any such officer, director, affiliate, associate, stockholder or representative may not be consistent with the recommendations furnished to Customer by Nash Markets.
  1. Customer acknowledges that investments in leveraged transactions are speculative, involve a high degree of risk, and are appropriate only for persons who can assume risk of loss of their margin deposit.
  2. Customer understands that because of the low margin normally required in trading over-the-counter contracts, price changes in contracts may result in the loss of Customer’s margin deposit.
  3. Customer warrants that Customer is willing and able, financially and otherwise, to assume the risk of trading, and in consideration of Nash Markets’s carrying his/her Account(s), Customer agrees not to hold Nash Markets responsible for losses incurred through following its trading recommendations or suggestions or those of its employees, agents or representatives.
  4. Customer recognizes that guarantees of profit or freedom from loss are impossible in trading.
  5. Customer acknowledges that Customer has received no such guarantees from Nash Markets or from any of its representatives or any introducing agent or other entity with whom Customer is conducting his/her Nash Markets Account and has not entered into this agreement in consideration of or in reliance upon any such guarantees or similar representations.
  1. Customer agrees and acknowledges that all conversations regarding Customer’s Account(s) between Customer and Nash Markets personnel may be electronically recorded with or without the use of an automatic tone warning device.
  2. Customer further agrees to the use of such recordings and transcripts thereof as evidence by either party in connection with any dispute or proceeding that may arise involving Customer or Nash Markets.
  3. Customer understands that Nash Markets destroys such recordings at regular intervals in accordance with Nash Markets’s established business procedures and Customer hereby consents to such destruction.
  1. All monies, securities, negotiable instruments, contracts and/or other property on deposit with Nash Markets or its affiliates, in Customer’s Account, for any purpose, including safekeeping, are hereby pledged with Nash Markets and shall be subject to a security interest in Nash Markets’s favor for the discharge of all Customer’s obligations to Nash Markets, irrespective of the number of Accounts Customer has with Nash Markets.
  2. Customer also grants Nash Markets the right to use the above described properties and any Account credit to offset against any of Customer’s obligations to Nash Markets including, but not limited to, transfers for the purpose of margining, or for application to negative balance Accounts not promptly paid, as well as delivery costs and charges.

Customer hereby also grants to Nash Markets the right to pledge, repledge, hypothecate, invest or loan, either separately or with the property of other customers, to itself or to others, any funds, securities, currencies, and foreign currency or off-exchange transactions of Customer held by Nash Markets as margin or security. Nash Markets shall at no time be required to deliver to Customer the identical property delivered to or purchased by Nash Markets for any Account of Customer.

  1. Nash Markets and/or its 3rd party service providers provide trading technology for Customer’s use in connection with transactions made by Customer with Nash Markets. Such trading technology includes, but is not limited to, the Trading Platform, web applications, application program interfaces, software, software code, programs, protocols and displays (collectively “Technology”) for trading, analysing trades and markets, and constructing automated trading systems.
  2. Nash Markets provides the Technology “as is,” without any warranties of merchantability, fitness for a particular purpose, or other express or implied warranties.
  3. Nash Markets will not be responsible for the operation or performance of any automated trading system developed with Technology or for any malfunctions of Technology or for any delays or interruptions in transmission of orders due to breakdown, excessive call volume or failure of transmission or communication equipment on the Internet or otherwise, including, but not limited to, communications problems, computer software or hardware breakdowns, malfunctioning errors, any and all problems or glitches associated with computer problems or any other technical cause or causes.
  1. Customers not residing in the United States (”Foreign Accounts”) may be asked to comply with requests for special information by Nash Markets as required by any governmental unit or regulatory agency.
  2. This includes, but is not limited to, special calls for information. In the event of a special call for information, Nash Markets or its agent shall be required to obtain the information set forth by any governmental unit or regulatory agency requesting information. In addition, failure to respond to a special call may cause transactions to be prohibited (other than offsetting trades) for Customer.
  3. Foreign Accounts must copy and forward an official form of picture identification and must provide a bank reference before Customer is approved for trading.
  1. This Agreement shall be continuous and shall cover, individually and collectively, all Accounts of Customer at any time opened or reopened with Nash Markets irrespective of any change or changes at any time in the personnel of Nash Markets or its successors, assigns, or affiliates.
  2. This Agreement including all authorizations shall inure to the benefit of Nash Markets and its successors and assigns, whether by merger, consolidation or otherwise, and shall be binding upon Customer and/or the estate, executor, trustees, administrators, legal representatives, successors and assigns of Customer.
  3. Customer hereby ratifies all transactions with Nash Markets affected prior to the date of this Agreement and agrees that the rights and obligations of Customer in respect thereto shall be governed by the terms of this Agreement.

This Agreement shall continue in effect until termination, and may be terminated by Customer at any time when Customer has no open position(s) and no liabilities held by or owed to Nash Markets upon the actual receipt by Nash Markets of written notice of termination via email, or at any time whatsoever by Nash Markets upon the transmittal of written notice of termination to Customer; provided, that such termination shall not relieve either party of any obligations set out in this Agreement nor shall it relieve Customer of any obligations arising out of prior transactions entered into in connection with this Agreement.


This Agreement shall not be deemed to be accepted by Nash Markets nor become a binding contract between Customer and Nash Markets until Customer’s information is verified and approved by Nash Markets.

  1. Customer agrees to indemnify and hold Nash Markets, its affiliates, employees, agents, successors and assigns harmless from and against any and all liabilities, losses, damages, costs and expenses, including attorney’s fees, incurred by Nash Markets arising out of Customer’s failure to fully and timely perform Customer’s responsibilities herein or should any of the representations and warranties fail to be true and correct.
  2. The customer also agrees to pay promptly to Nash Markets all damages, costs and expenses, including attorney’s fees, incurred by Nash Markets in the enforcement of any of the provisions of this Agreement and any other agreements between Nash Markets and Customer.

Nash Markets shall not be liable to Customer for any claims, losses, damages, costs or expenses, including attorneys’ fees, caused, directly or indirectly, by any events, actions or omissions, including, without limitation, claims, losses, damages, costs or expenses, including attorneys’ fees, resulting from civil unrest, war, insurrection, international intervention, governmental action (including, without limitation, exchange controls, forfeitures, nationalizations, devaluations), natural disasters, acts of God, market conditions, inability to communicate with any relevant person or any delay, disruption, failure or malfunction of any transmission or communication system or computer facility, whether belonging to Nash Markets, Customer, any market, or any settlement or clearing system.

  1. The term “Nash Markets” shall be deemed to include Nash Markets, its affiliates, divisions, successors and assigns; the term “Customer” shall mean the party (or parties) executing the Agreement; and the term “Agreement” shall include all other agreements and authorizations executed by Customer in connection with the maintenance of Customer’s Account with Nash Markets regardless of when executed.
  2. The paragraph headings in this Agreement are inserted for convenience of reference only and are not deemed to limit the applicability or affect the meaning of any of its provisions.

This Agreement, and the rights and obligations of the parties hereto, shall be governed by, construed, and enforced in all respects by the laws of St Vincent and the Grenadines, without regard to choice of law principles

  1. Web sites refer to Nash Markets’s Web site (https://nashmarkets.com and additional Web sites that Nash Markets may register). The Web sites provide Customer with content and information. The content on the Web sites is provided as a convenience but may be inaccurate or outdated.
  2. Customer agrees at all times to rely upon Customer’s transaction confirmations and statements as the official records of Customer’s Account.
  3. Information is not related specifically to an Account. Information is financial or investment information provided by third parties to Nash Markets that Nash Markets provides to Customer, which includes market data, news, research, financial analysis, commentary, or tools.
  4. The information on the Web sites is provided from sources believed to be reliable but cannot be guaranteed.
  5. The information provided on our Web sites is not customized for Customer and Customer understands that the information provided to Customer is not a recommendation to Customer about the suitability of a purchase and/or sale of any trading product.
  6. Nash Markets may without notice to Customer change, revise, modify, add, upgrade, remove or discontinue any part of Nash Markets’s Web sites. The Web sites may include hyperlinks to third-party web sites.
  7. Nash Markets is not responsible for the information or content provided by such third-party web sites.

Customer agrees that the market data, news and other information available to Customer through our Web site is for Customer’s personal use and that Customer will not retransmit or republish this information in any form without the written consent of Nash Markets.

  1. No provision of this Agreement may be waived or amended unless the waiver or amendment is in writing and signed by both Customer and an authorized officer of Nash Markets.
  2. No waiver or amendment of this Agreement may be implied from any course of trading between the parties or from any failure by Nash Markets or its agents to assert its rights under this Agreement on any occasion or series of occasions.
  3. No oral agreements or instructions to the contrary shall be recognized as enforceable.
  4. This instrument and the attachments hereto embody the entire agreement of the parties, superseding any and all prior written and oral agreements and there are no other terms, conditions or obligations other than those contained herein.
  1. This Agreement, any attachments thereto, and the terms and conditions contained in statements and confirmations contain the entire agreement between the parties with respect to the subject matter hereof.
  2. If any provision or condition of this Agreement shall be held to be invalid or unenforceable by any court, or regulatory or self-regulating agency or body, such provision shall be deemed modified, or, if necessary, rescinded in order to comply with the relevant court, or regulatory or self-regulatory agency or body.
  3. The validity of the remaining provisions and conditions shall not be affected thereby, and this Agreement shall be carried out as if such invalid or unenforceable provision or condition was not contained herein.

Customer authorizes Nash Markets to transfer and assign Customer’s Account to a futures commission merchant or another legal entity. Customer may not transfer or assign this Agreement without Nash Markets’s prior written consent. Any purported assignment by the Customer in violation of this provision is null, void and unenforceable.


Trading in margined account involves a high degree of risk including the risk of loss of the Customer’s entire Risk Capital deposited with Nash Markets. Losses, in some cases, have the potential to extend beyond the Customer’s Account Value.

In consideration of Nash Markets agreeing to enter into contracts with its Customer(s) for this Account, Nash Markets requires all the undersigned Customer(s) to analyse their financial objectives, financial status, investment constraints and tax situation to determine whether trading is suitable. In addition, we require our Customers to carefully read and acknowledge the Nash Markets Risk Disclosure Statement that outlines without limitation the risks associated with trading a margined account through Nash Markets. By signing this Agreement the Customer understands and agrees that:

  1. OTC Margined Trading involves a high amount of risk and is highly speculative. Customer(s) agrees that they are in full understanding and willing to assume the legal, economic, and other risks associated with the trading a margined account, and are willing and able to assume the loss of their entire Risk Capital, defined as those funds, that if lost, would not change your lifestyle or your family’s lifestyle. As such, they further agree that margined trading is not suitable for Retirement Funds. Nash Markets encourages Customers to closely manage outstanding open positions and to use prudent money management precautions such as, but not limited to, Stop Loss Orders.
  2. Excessive leverage available with Margined accounts can lead to quick losses. Customer(s) agrees that using a high degree of leverage, defined as the use of a small amount of capital to control a larger amount of an Open Position, can result in large losses due to a price change(s) of open contract(s) with Nash Markets.
  3. Nash Markets provides leverage on most trading products for most customers of 100:1 or more. With 100:1 leverage the Customer has the potential to control $1,000,000 position with $10,000 in an Account. Nash Markets encourages its Customers to use only that portion of leverage that the Customer is most comfortable with and to use money management precautions such as, but not limited to, Stop Loss Orders for the purpose of limiting risk. Nash Markets reserves, at its sole discretion, the right to reduce or increase the amount of leverage given on any trading product at any time and without notice.
  4. Trading experience periods of liquidity risk. Customer acknowledges that Liquidity Risk, resulting from decreased liquidity, is usually due to unanticipated changes in economic and/or political conditions. Customer also acknowledges that Liquidity Risk can affect the general market in that all participants experience the same lack of buyers and/or sellers.
  5. The Customer also understands that liquidity risk can be Nash Markets specific due to changes in liquidity available to Nash Markets from a Nash Markets Custodian of funds interbank liquidity providers due to a perception that the risks of the market segment have increased. When liquidity decreases, Customers can expect, at the minimum, to have wider bid to ask spreads as the supply of available bid/ask prices, outstrips the demand.
  6. Decreases in liquidity can also result in “Fast Market” conditions where the price of a trading product moves sharply higher or lower or in a volatile up/down pattern without trading in an ordinary step-like fashion. In some instances, there may exist the possibility that a trading bid and/or ask price for a trading product or products are not available (a situation where there is no liquidity).
  7. Although there may be instances when the aggregate OTC market enters a “Fast Market” situation or periods where liquidity is in short or no supply, it is important to note that prices, bid/ask spreads and liquidity will reflect the prevailing interbank market liquidity for Nash Markets. Nash Markets can Liquidate Positions of the Customer that do not have adequate margin: Because of the leverage available with OTC Margined Trading and the potential for extreme volatility, Nash Markets Custodian of funds reserves the sole discretionary right to liquidate Customer’s Account(s) should the Margin in the Account not be sufficient to cover the potential risk of loss. Should the Customer’s Account value go below the free of programming bugs that can cause trading, position keeping or any other required functionality of the Trading Platform and other relevant software applications associated with Nash Markets including but limited to clearing and escrow Account software, from becoming inoperable or without errors
  8. The Customer acknowledges and agrees that they will hold harmless Nash Markets for any loss or missed trading opportunity resulting from any communication problems the Customer may encounter.
  9. Nash Markets does not take responsibility for Money Managers. Should a Customer grant a Money Manager trading discretionary trading authority or control over a Customer’s Account, the Customer acknowledges that Nash Markets does not take any responsibility for any action done by that Third Party on the Customer’s behalf.
  10. The Customer grants Money Manager trading authority for the Customer’s Account at its sole, and full risk. Nash Markets reserves the right to correct any transactions executed on misquoting errors: In the case when a quoting error occurs that results in a Customer transaction done at an off-market price, Nash Markets reserves the sole discretionary right to make the necessary corrections and adjustments to the Customer’s Account whether it be in the favour of the Customer or not in the Customer’s favour.
  11. Any change will be reported to the Customer either verbally or via an electronic method such as but not limited to email.
  12. All Market Recommendations made by Nash Markets or any representative of Nash Markets are for informational purposes only. Any decision by the Customer to buy or sell is an independent decision by the Customer. Market recommendations made by Nash Markets or a representative of Nash Markets do not constitute an offer to sell or buy from Nash Markets or from any other source that may provide straight-through processing prices to the Customer.
  13. Nash Markets and its employees are not investment advisor(s) and have no fiduciary duty to Customer and therefore are not liable for any losses incurred by the Customer as a result of information or any recommendations made by Nash Markets or representative of Nash Markets. The customer is at Risk if Nash Markets should go out of business.
  14. There is no guarantee that Nash Markets as a business will be profitable. Consequently, there exists a credit risk that Nash Markets may be subject to losses, which could, in turn, jeopardize the capital that the Customers have in their Accounts. Customer acknowledges that in the event of insolvency, the Customer can only look to Nash Markets for performance and return of all Collateral and Margin that the Customer may have at Nash Markets.
  15. Nash Markets may decide to exit the Business. There is no guarantee that Nash Markets Custodian of funds may decide that they do not want to continue to participate. As a result, the Customer agrees and acknowledges that Nash Markets may liquidate all Customer positions, and return margined funds to the Customer at the sole discretion of Nash Markets, at any time and for any reason. Nash Markets Customers do not hold Nash Markets liable for any loss as a result of the liquidation of the Customers position either on an actual basis or as a result of missed profit opportunities.
  16. Customers are responsible for any reporting errors. Any reporting and confirmation errors of omission, and/or errors in the details of transactions including but not limited to the price contracts were executed, the product traded, the market direction (i.e., ”buy” or “sell”) of order, the type of order and/or any errors in fees, charges or credits to the Customer’s Account including but not limited to charges for executing a transaction, wiring funds, rolling over position, and sweeping balances into the home currency, require that the customer notifies Nash Markets immediately upon discovery for review.
  17. Neither Nash Markets nor third-party chats application provider is responsible or liable if the electronic logs of the electronic conversations are erased or never recorded because of error, omission or any reason. Nash Markets is also not liable should User Name, Password and Account information be obtained knowingly or unknowingly by a Third Party and as a result, trades done in the name of the Customer without his or her knowledge or authorization.
  18. Nash Markets has limited liability. The Customer agrees and acknowledges that Nash Markets shall not be liable to the Customer for any claims, losses, damages, costs or expenses, including attorneys’ fees caused directly or indirectly by any events, actions or omissions, without limitation, claims, losses, damages, costs and expenses, including attorney’s fees, resulting from civil unrest, war, insurrection, international intervention, governmental action) including, without limits, exchange controls, forfeitures, devaluations and nationalizations), natural disasters, acts of God, market conditions, communication problems or any delay, disruption, failure of any transmission or communication system or computer hardware or software application whether supplied and belonging to Nash Markets or from a third party vendor that the Customer and Nash Markets relies on to conduct execution and reporting services.
  19. Effect of “Leverage” or “Gearing”. Margin accounts and contracts carry a high degree of risk. The amount of initial margin is small relative to the value of the contract so that transactions are “leveraged” or “geared.” A relatively small market movement may have a proportionately larger impact on the funds’ Customer has deposited or will have to deposit. This may work against Customer as well as for Customer. Customer may sustain a total loss of initial margin funds and any additional funds deposited with the firm to maintain Customer’s position.
  20. Risk-reducing orders or strategies. Placing contingent orders, such as “stop-loss” or “limit” orders, particularly in volatile market conditions, will not necessarily limit Customer’s losses to the intended amounts, since market conditions may make it impossible to execute such orders. Strategies using combinations of positions, such as “spread” and “straddle” positions may be as risky as taking simple “long” or “short” positions.
  21. Before Customer begins to trade, Customer should obtain a clear understanding of all charges for which Customer may be liable. These charges will affect Customer’s net profit (if any) or increase Customer’s loss.
  22. Electronic trading. Trading on an electronic trading system may differ not only from trading in an open outcry market but also from trading on other electronic trading systems. If Customer undertakes transactions on an electronic trading system, Customer will be exposed to risks associated with the system including any failure of hardware and software. The result of any system failure may be that Customer’s order is either not executed according to Customer’s instructions or not executed at all. Since Nash Markets does not control signal power, its reception or routing via Internet, the configuration of Customer’s equipment or reliability of its connection, Nash Markets cannot be responsible for communication failures, distortions or delays when trading online (via the Internet). In no event shall Nash Markets be liable for speculative or expectancy damages for potential future lost profits.
  23. Limitation of liability. Customer accepts any trading system provided by Nash Markets “as is,” and without warranties, express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular use, purpose or application; timeliness; freedom from interruption; or any implied warranties arising from trade usage, course of trading or course of performance.
  24. Under no circumstances shall Nash Markets be liable for any punitive, indirect, incidental, special or consequential loss or damages, including loss of business, profits or goodwill. Nash Markets shall not be liable to Customer by reason of delays or interruptions of service or transmissions, or failures of performance of Nash Markets’s or its affiliate systems, regardless of cause, including, but not limited to, those caused by hardware or software malfunction; regulatory action; acts of God; war, terrorism, or our intentional acts.
  25. Customer recognizes that there may be delays or interruptions in the use of our system, including, for example, those caused intentionally by Nash Markets for purposes of servicing the system. Nash Markets does not guarantee that alternative trading arrangements will be available at a particular time and Nash Markets will not be held liable for delays in entering an order.
  26. Nash Markets’s margin policies require that Customer’s Account be properly margined at all times. Failure to meet margin requirements may result in the liquidation of any open positions with a resultant loss. Nash Markets reserves the right to liquidate all positions without notice if an Account falls below Customer’s minimum margin requirement, in accordance with Nash Markets’s margin call policy.
  27. Quoting errors. Should quoting errors occur, which may include, but are not limited to, a mistype of a quote by Nash Markets, a quote which is not representative of fair market prices, an erroneous price quote from a Nash Markets employee, such as but not limited to a wrong big figure quote or an erroneous quote due to failure of hardware, software or communication lines or systems and/or inaccurate external data feeds provided by third-party vendors, Nash Markets will not be liable for the resulting errors in Account balances.
  28. The foregoing list is not meant to be exhaustive and in the event of a quoting error, Nash Markets reserves the right to make the necessary corrections or adjustments on the Account involved. Any dispute arising from such quoting errors will be resolved in accordance with required regulations if such regulations exist. In the event of a system error where interest is not charged or credited as scheduled, Nash Markets reserves the right to apply the missed interest to the Account at any time.
  29. Third-Party Authority. In the event that Customer grants trading authority or control over Customer’s Account to a third-party trading advisor, such as a Money Manager, whether on a discretionary or non discretionary basis, Nash Markets shall in no way be responsible for reviewing Customer’s choice of such trading advisor, or for making any recommendations with respect thereto.
  30. Nash Markets makes no representations or warranties concerning any trading advisor; Nash Markets shall not be responsible for any loss to Customer occasioned by the actions of the trading advisor; and Nash Markets does not, by implication or otherwise, endorse or approve of the operating methods of any trading advisor. If Customer gives a Money Manager authority to exercise any rights over Customer’s Account, Customer does so at Customer’s own risk. Customer should regularly review the activity in Customer’s Account to ensure that Customer approves of the transactions placed on Customer’s behalf by Customer’s Money Manager.
  31. Disclosure Regarding Bankruptcy Protections. The transactions Customer is entering into with Nash Markets are not traded on an exchange. Therefore, Customer’s funds may not receive the same protections as funds used to margin or guarantee exchange-traded futures, which may receive a priority in bankruptcy.
  32. Since that same priority has not been given to funds used for trading, if Nash Markets becomes insolvent and Customer has a claim for amounts deposited or profits earned on transactions with Nash Markets, Customer’s claim may not receive a priority. without a priority, the customer is a general creditor and customer’s claim will be paid, along with the claims of other general creditors, from any monies still available after priority claims are paid. Even customer funds that Nash Markets keeps separate from its own operating funds may not be safe from the claims of other general and priority creditors.
  33. Volatile Market Conditions. Trading at times of extraordinarily volatile market conditions, e.g. key news announcements may expose the Customer to additional risks, including the risk that the Customer may not get the price him or her requests. Nash Markets cannot and does not guarantee its prices in times of extraordinary market volatility.
  34. Simulated Conditions. Simulated conditions may differ from real conditions. Therefore, Customers who trade on demo Accounts should not necessarily expect the same results from live trading.
  36. Nash Markets does not control, and cannot endorse or vouch for the accuracy or completeness of any information or advice Customer may have received or may receive in the future from Customer’s IB or from any other person not employed by Nash Markets regarding trading or the risks involved in such trading.
  37. Nash Markets provides risk disclosure information to all new Customers when they open Accounts. Customer should read that information carefully, and should not rely on any information to the contrary from any other source.
  38. Customer acknowledges that no promises have been made by Nash Markets or any individual associated with Nash Markets regarding future profits or losses in Customer’s Account. Customer understands that trading is very risky and that many people lose money trading.
  39. If an IB or any other third party provides Customer with information or advice regarding trading, Nash Markets shall in no way be responsible for any loss to Customer resulting from Customer’s use of such information or advice.
  40. To the extent Customer has previously been led to believe or believes that utilizing any third party trading system, course, program, research or recommendations provided by IB or any other third party will result in trading profits, Customer hereby acknowledges, agrees and understands that all trading, including trading done pursuant to a system, course, program, research or recommendations of IB or another third party involves a substantial risk of loss. In addition, Customer hereby acknowledges, agrees and understands that the use of a trading system, course, program, research or recommendations of IB or another third party will not necessarily result in profits, or will avoid losses or limit losses.
  41. Because the risk factor is high in trading, only genuine risk capital should be used. If Customer does not have capital which the Customer can afford to lose, Customer should not trade.
  42. Customer understands and acknowledges that Nash Markets may compensate Customer’s IB for introducing Customer to Nash Markets and that such compensation may be on a per-trade basis or another basis.
  43. Customer understands and agrees that if Customer’s Account with Nash Markets is introduced by an IB, that IB shall have limited access to information regarding Customer’s Nash Markets Account, but the IB shall not have the right to enter into any trades on Customer’s Nash Markets Account unless authorized by Customer under a power of attorney between Customer and IB granting such IB the right to trade on Customer’s Account.
  44. Customer understands and acknowledges that Customer may have only one IB, a party that originally referred Customer to Nash Markets.
  45. Customer may terminate Customer’s relationship with an IB by providing written notice to Nash Markets. Customer understands and acknowledges that Customer cannot be considered the client of any other IB. Should you have any questions regarding the risks of trading, please contact your Account representative.

There is the possibility that pricing errors, non-market-based price quotes, off-market quotes, omissions, or misquotes (referred hereafter as “Material Errors”) may occur in the pricing that we provide for trading.

A Material Error may include the date, time, incorrect price, or any error and/or lack of clarity of any information regarding a trade.

For any trades based on Material Errors, we reserve the right to do any of below things (or a combination of them), without your consent:

  • amend the terms and conditions of the trade to reflect what we consider to have been a reasonable and fair price at the time when the trade was entered into, had there been no Material Error occurring (i.e. the market price),
  • apply an equity adjustment to your Account, if the value of the adjustment reflects what we consider to have been the reasonable and fair price at the when the time the trade was entered into, had there been no Material Error occurring (i.e. the market price). We will provide you with a record of the adjustment as soon as possible post adjustment,
  • Close-Out your trade by buying or selling an offsetting trade at prevailing market rates,
  • require you to repay us any money we have paid you regarding the trade,
  • void the trade from the outset, or
  • not take any action to amend or void the trade.

We will exercise our rights under the above Pricing errors & off-market quotes clauses ((i) to (vi)), fairly and in good faith, and as soon as possible after we become aware of the occurrence of the Material Error. Where possible, we will advise you before we take any action under the above clauses.  If, however, this is not possible, we will advise you as soon as possible afterward.

We are not liable to you for any loss, Cost, claim, demand or expense that you incur or suffer (including loss of profits or indirect or consequential losses), arising from or connected with a Material Error, including where the Material Error arises from an information service that we rely on.

11.1 Our Principles

We are dedicated to providing a fair and consistent service to everyone. We believe that everyone who contacts us has the right to be heard and understood, and also respected.

We believe that our staff has the same rights, and we must provide a safe working environment for our staff. We must also ensure the efficient and effective operation of our business so that we can provide a good service to everyone who is using our business.

We may decide to restrict access to our service where we consider someone’s actions or behavior are likely to have a negative effect on our staff or our work.

This policy sets out the kinds of actions and behavior that may have a negative effect, and what we will do in these circumstances. This policy applies to everyone who interacts or communicates with us, including clients, potential clients, affiliates, and users of our means of communication – email, chat, and telephone.

We recognize that some people may have difficulties in expressing themselves or communicating clearly, especially when anxious or upset. We also understand that some people may find it difficult to identify what impact their behavior might have on other people.

11.2 Our rights

All our staff has the right not to be subjected to aggressive, offensive, or abusive actions, language or behavior, regardless of the circumstances. This means any actions or behavior that could cause staff to feel intimidated, threatened or offended. These include, but are not limited to – threats, physical violence, personal verbal abuse, derogatory remarks, and rudeness, whether made to the member of staff directly or elsewhere. Deliberately provocative or inflammatory statements and unsubstantiated allegations can also amount to abusive actions or behavior.

Violence can be defined in various ways – it also includes behavior or language, whether oral or written, that may cause staff to feel afraid, threatened, or abused.

If someone makes unreasonable demands on us or our staff or is unreasonably persistent, that may have an impact on our ability to review the person’s complaint or the complaints of other people who are using the services. Some examples include the following: requesting responses within an unreasonable timescale; insisting on speaking to or corresponding with a particular member of staff, frequent phone calls, emails, or online chats; repeatedly changing the substance of the complaint or raising unrelated concerns.

Examples of unreasonable persistence include: continual refusal to accept that a decision has been made in relation to a complaint; insisting that we answer questions when we have done so or explained why we will not; persistent refusal to accept explanations relating to what we can or can’t do; sending emails to multiple members of staff; or repeatedly trying to revisit a case through our internal processes, once those processes have come to an end.

11.3 Our approach

When we consider that a person’s actions or behaviour are likely to have a negative effect, we will tell them why and we will give them the opportunity to modify their actions or behaviour. If the actions or behaviour continue, we will take steps to prevent or minimise the negative effects. Wherever possible, we will continue with our review of the person’s complaint. We will try to ensure that any action we take is the minimum required to protect our staff and to ensure that they can work effectively.

Our staff may either place a caller on hold or end the telephone call if the caller is aggressive, offensive or abusive, or is making unreasonable demands. The same approach will be used for online chats. Staff are accountable for their actions and are required to log all instances of when calls have been terminated, noting the reason(s) for ending the call. All telephone calls and online chats are recorded for service and training purposes.

It may be necessary to apply restrictions to someone’s contact with us. A decision to do this may be taken by any of our managers. Some of the options that we may consider are:

  • Read and file future emails and chat correspondence but acknowledge or respond to it only if the person is raising new information or making a new complaint,
  • Requesting a person to transfer any funds they own from their account, and subsequently close their account with us. Once the closure of the account has occurred, to restrict or block future contact from a person.

We will record any incidents which lead us to take action under this policy, and what action we have taken to address the issue.

Report the matter to the Police or appropriate governing body, or take legal action. In such cases, we may not give the person prior warning of taking that action.

Anyone who is unhappy with a decision we have made under this policy may submit a complaint to our email. We will consider it in line with our client policies in place at the given time.